DAMAGED / SCRATCHED / PAINT ISSUE ON PANELS/ MISSING PARTS

Published on: 12-May 09:45pm

Lynsey Graybrook

Published on - 12-May 09:45pm

DAMAGED / SCRATCHED PANELS/ MISSING PARTS

 

  1. Ask customer to send images to confirm the issue and that we are sending the correct panel.
  2. Arrange a replacement panel with warehouse

MISSING PARTS / HARDWARE

  1. Ask customer to confirm missing part and arrange replacement

 

We can’t resolve anything without fully understanding the problem.

Step 1 :    Call the customer to discuss and ask for clear images to explain the problem.

Step 2:  If you are unable to resolve it – escalate it to Lynsey but confirm to customer it has been done and we will reply asap.

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