Published on: 19-May 08:38am
WIRELESS CHARGING TROUBLE SHOOTING
If no, check power – if no power, replace charger.
If yes- charger is receiving power ok.
This indicates an error inn the charging process, most likely due to the phone position not being aligned properly with the charging spot and ‘straining’ the charging process.
Simply remove the phone for a minute and replace the phone but re-position it slightly to ensure a solid charge.
Please see the demo / explanation video on our website or send the link to the customer.
NOTE: If the customer has had more than one replacement, please speak to the customer to identify if they are using it properly, in the correct place, no case etc as it is highly unlikely to be the charger twice. lease also arrange to get the replaced one returned for investigation and send a stamped address envelope. Ask customer to ref it as the ticket number so we know where they are from after testing. note on this ticket the older one is being returned if we have sent out more than one.
We can’t resolve anything without fully understanding the problem.
Step 1 : Call the customer to discuss and ask for clear images to explain the problem.
Step 2: If you are unable to resolve it – escalate it to Lynsey but confirm to customer it has been done and we will reply asap.
Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article.Contact Us