TROUBLE SHOOTING LED LIGHTS AND APP

TROUBLE SHOOTING LED LIGHTS

1. Ensure that the app is down loaded ok

2. Ensure that the power is connected ok

3. Unplug leave for 30 seconds and re-connect power, press the button on the underside of the cabinet for 10-15 seconds or until the light starts to flicker as a fast flickering red light.

IF LED light is solid red or other colour any won't flash, simply unplug for 30 seconds and reconnect the power.

Release the button and go through the app to add device. Ensure the phone is relatively close to the unit and it should find the LED lights.

4. If this does not work, try again. Note – The red lights must change to flicker rapidly which means they are re-sett and in the correct mode to connect to the app.

ADVICE TO VIEW LED LIGHT SET UP VIDEO ON WEBSITE OR SEND THE LINK IN SUPPORT

We can’t resolve anything without fully understanding the problem.

Step 1 :    Call the customer to discuss and ask for clear images to explain the problem.

Step 2:  If you are unable to resolve it – escalate it to Lynsey but confirm to customer it has been done and we will reply asap.

Step 3:  If we need to send replacement - prior to sending please test and ensure it works.  (this way if it still doesn't work for the customer, we have identified it is not the LED but user error)  

IF APP IS STILL NOT CONNECTING, TRY THE 'OTHER MODE' TO CONNECT.

1.  Press + in top left of screen to add device.

2.  Press  'OTHER MODE' in top left of Screen.

3. This should give options of SMART or API MODE.  Follow the instructions on the screen to try these modes.

See the screens below